About the Role

● The Operations Executive / Sr. Operations Executive will be responsible for ensuring service

quality, technician capability, material readiness, and compliance through hands-on

supervision, audits, and performance monitoring across assigned service areas.

● The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as

part of a multi-functional team, and this involves collaboration with the internal team and

external stakeholders.

Job Responsibilities:

A. Core Operations

● Ensure availability of trained & certified technicians as per guidelines.

● Coach technicians to improve service quality, retention, and SOP compliance.

● Conduct daily stand-up meetings; communicate safety & job-specific instructions.

● Ensure availability of tools, materials, and proper stock management as per SOP.

● Monitor SCP usage, troubleshoot issues, and provide refresher trai...