Key Responsibilities

• Field Collection & Recovery
  • Conduct field visits to delinquent customers to collect overdue payments.
  • Negotiate and arrange installment plans or settlements in accordance with company policies.
  • Identify, track, and report skip or unreachable clients.
• Customer Verification & Monitoring
  • Verify customer addresses, employment details, and contact information.
  • Conduct field investigations on suspected fraudulent accounts.
  • Monitor repayment behavior and recommend accounts for escalation (legal, external collection agents, etc.).
• Documentation & Reporting
  • Prepare daily/weekly collection reports and field visit logs.
  • Ensure compliance with data privacy and company documentation standards.
  • Submit collected payments and account updates within required timelines.
• Complian...