Festival City Ambassador Team Leader

Location: Edinburgh City Centre
Rate of Pay: £18.34 per hour
Hours of Work: Full-time, including evenings and weekends as required during the festival season
Duration: 3 months
Start Date: ASAP

The Festival City Ambassador Team Leader will:

Lead, motivate and support a team of Festival City Ambassadors, delivering daily briefings and ensuring excellent customer service.
Welcome and engage with residents, businesses, visitors, artists and performers, creating a friendly and inclusive festival experience.
Provide information on festivals, venues, transport, attractions and public facilities.
Patrol the city centre, identifying and reporting issues through the appropriate channels.
Handle complex enquiries, complaints and incidents escalated by the Ambassador team.
Record interactions, incidents and visitor feedback, producing reports for senior officers where required.
Work closely with Council teams,...