Job Responsibilities include, but not limited to
1. Acquires knowledge in the understanding of Events Orders, policies and procedures to ensure that all functions are carried out to requirements and to the full satisfaction of the organiser.
2. Is responsible for the daily operation of an outlet or section of an outlet
3. Conducts roll calls for service staff to brief them of operational matters and to inspect their appearance.
4. Inspects the outlet, or the section of the outlet under his/her purview, before every service period to ensure that all mise en place is in order and that the outlet is ready for operation in all aspects.
5. Plans the station layout
6. Maintains an excellent standard of service in the area under their purview.
7. Handles and solves complaints. Reports all complaints, comments and compliments to the superior.
8. Handles enquiries pertaining to the outlet, takes reservation and is responsible for the allocation of tables.
9. Ensures t...