Fashion Support Consultant (Italian-speaking) – On-site MS01
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Key Responsibilities:
Handle customer inquiries via chat, email, and phone in a professional and timely manner.
Provide support related to orders, deliveries, returns, refunds, and product information.
Ensure all interactions follow company guidelines and maintain a high level of empathy and personalization.
Accurately document all customer interactions using internal systems.
Work with tools such as Zendesk and Hubtype to manage and resolve cases.
Meet and maintain KPIs such as SLA, CSAT, and productivity targets.
Identify customer needs and suggest alternative products when appropriate.
Collaborate with internal teams to resolve complex issues or escalations.
Take incoming customer calls (via telephone, email, voicemail, pager,...