Your new company
We are currently recruiting for a Factoring Assistant to join a well-established Housing Association in Glasgow. This is an excellent opportunity to join a busy and customer-focused team, supporting the delivery of high-quality factoring services to homeowners and residents.This is a varied, fast-paced role suited to someone with experience within social housing or property management.
Your new role

Act as a first point of contact for factoring customers, handling enquiries via phone and email relating to service charges, common repairs and estate issues.
Support the delivery of an efficient factoring service, ensuring a high standard of customer care at all times
Assist with the preparation and issue of quarterly factoring invoices, ensuring accuracy and timeliness
Handle invoice queries and support resolution of customer concerns
Support arrears and debt recovery processes, including monitoring accounts, issuing correspondence, and contacti...