Facilities Helpdesk Administrator

We are looking for a proactive and highly organised Facilities Helpdesk Administrator to join our team. As a Facilities Helpdesk Administrator, you’ll act as the first point of contact for facilities enquiries, providing comprehensive administrative support to the Assets & Capital Commissioning Team and ensuring an efficient, modern, and effective helpdesk service. You’ll liaise with building managers, site representatives, contractors and internal colleagues to manage requests, coordinate works, maintain accurate records, and ensure a positive and professional service experience. You will be passionate about delivering excellent customer service, maintaining strong administrative systems, and supporting best practice across the facilities function.

Responsibilities

• Act as the primary contact for facilities and maintenance enquiries.
• Manage calls, gather relevant details, resolve issues where po...