Job Title: Facilities Helpdesk Coordinator / Facilities Assistant

Role Overview

A highly organised and customer‑focused Facilities Helpdesk professional operating within a fast‑paced, high‑volume call centre environment. The role supports a dynamic, continually changing workplace, acting as the first point of contact for facilities-related queries, incidents, and service requests while ensuring compliance, security, and service levels are consistently maintained.

Key Responsibilities

Helpdesk & Call Centre Operations

Operate within a busy facilities helpdesk/call centre, responding to a high volume of emails, and system-generated requests.
Log, prioritise, and manage reactive maintenance requests accurately within the CAFM/helpdesk system.
Proactively chase and follow up reactive jobs to ensure timely completion and SLA compliance.
Provide clear communication and regular updates to stakeholders, contractors, and internal teams.
Ada...