Step into the role of Senior Program Manager overseeing Fibre Order Based Drops with a focus on innovation and customer experience. Your leadership will drive program success across multiple partner streams in this critical initiative.
As a Senior Program Manager, you will guide the execution of the Fibre Order Based Drops program. This role requires expertise in project management and the ability to translate complex requirements into clear actions. Essential skills include a strong attention to detail and the ability to navigate challenges while championing customer service excellence.
Key Responsibilities:
• Deliver Fibre OBD initiatives from start to finish
• Evaluate performance based on success metrics
• Manage customer service escalations and improvements
• Develop dashboards to track program trends
• Drive business process innovations for better outcomes
Requirements:
• Relevant Bachelor’s degree or equivalent experience
• More than 5 years in prog...