+ Oversee the daily operations of the Experience Department to ensure exceptional guest experiences and seamless service delivery.
+ Lead, coach, and develop the Experience team, including staffing, training, scheduling, and performance management.
+ Curate and deliver personalized experiences for VIP and special guests, ensuring high levels of satisfaction and attention to detail.
+ Coordinate guest activities, excursions, and resort experiences, ensuring safety standards and service excellence are consistently met.
+ Manage guest feedback and service recovery processes to achieve optimal guest satisfaction.
+ Ensure compliance with Six Senses standards, LQA requirements, and sustainability initiatives.
+ Collaborate closely with Front Office and other departments to ensure smooth operations and effective communication.
+ Oversee departmental budgeting, inventory control, assets, and operational equipment maintenance, including bicycles, motorbikes, and boats.
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