Proven working experience in data collection through research, coordinating data rules, monitoring performance metrics, analytical approaches, and driving actionable insights as well as telling an actionable story API integration and proficiency in creating and troubleshooting technical workflows (min. 3 years' experience) Implementing and managing XM technologies for customer, users, products, and services experience particularly in Qualtrics XM implementations Strong working knowledge of Microsoft Office, Qualtrics XM, Confluence, Jira Experienced with software such as Power BI Custom coding skills like JSON, DAX, Javascript, Python is plus Excellent communication and interpersonal skills