Greet and welcome patients, family members, visitors, vendors, other guests, and employees in a professional manner

•Responsible for ensuring the highest level of customer service in a courteous and professional manner.

•Adhere to confidentiality and patients’ rights policy as outlined in the healthcare facility’s HIPAA policies and procedures

•Must be able to work independently and with a team and sustain a professional demeanor at all times.

•Communicate clearly and effectively with patients, family members, visitors, vendors, other guests, and employees utilize all available tools (in person, via telephone, via language line,

•Assist with visitor verification, check-in, and check-out processes via electronic systems (IE: Cerner, Teletracking, Raptor,

•Monitor and assist users with the Raptor System (desktop and kiosks)

•Assist in resolving real-time patient concerns surrounding the current hospital visitation policy

•Provide wayfi...