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Experience & Engagement Manager

Virgin Active | London, United Kingdom | Posted June 19, 2026

Position Overview

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Experience and Engagement Manager to join our Club team.

The Role

  • Leading the weekly churn, recovery, and hospitality progress review, ensuring clear actions for Hosts.

  • Partnering with the GM to run daily Service Huddles, aligning all departments on NPS drivers, at-risk members, and presentation standards.

  • Presenting monthly engagement, churn, rejoin, and advocacy trends to the leadership team with clear recommendations for improvement.

  • Driving a club-wide storytelling cu...
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