Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

As an Experience Design Executive Director at JPMorgan Chase within Consumer & Community Banking (Cards), you lead experience design strategy to shape end-to-end user journeys across products and platforms. You guide cross-functional collaboration to integrate user needs, business objectives, and technical feasibility into design decisions. You serve as a strategic partner to senior stakeholders across Product, Technology, and Data & Analytics to align on priorities and delivery. You define standards, frameworks, and processes that improve design quality and delivery consistency. You also lead and develop a team while maintaining accountability for design outcomes.

Job Responsibilities