The primary purpose of this position is to support Sales in managing portfolios for Key Account, plus other tasks that the Management believes are within the abilities of the Job holder that fit with the Company’s strategies as circumstances dictate. Job Description:
Provide accurate and timely quotations to customers
Respond to phone calls and emails
Manage and follow up overdue dispute
Close escalated CCA cases
Conduct telemarketing calls to either recover lost or gain new customer
Promote ONE e-Com/digital tools including Live Chat. Educate and guide customers.
Perform timely and accurate DND & CCL waiver request; keep AR team copied on Detention & Demurrage Adjustment Request (DAR) filing
Familiar with TIGER filing system and independently perform rate filing without errors
Follow up on LSC cases
Clear Duplicate Customer Groups, Ungroup Customer ONE Force Data Handling:
Input Customer calls per day into ONE Force system
Provide sales leads for ei...