Working Location: Empire Tower (100% onsite, accessible via BTS Chong Nonsi)

Job Description

Reporting to the Operations Manager, you will support the day-to-day merchant operations for the SME business, ensuring operational requests, merchant cases, and service issues are handled accurately and within defined service level agreements (SLAs).

Working closely with Product, Finance, Warehouse, Customer Support, Merchant Communications, and other stakeholders, you will execute operational processes, investigate issues, maintain operational records, and support continuous process improvements to ensure operational excellence.

Key Responsibilities

Merchant Operations & Case Management

• Execute daily operational requests and merchant cases in accordance with established SOPs and operational guidelines.
• Handle merchant support cases including onboarding suppor...