Strategic Leadership & Department Management

• Lead the Housekeeping Department as a strategic business unit aligned with resort goals and operational priorities.
• Establish, communicate, and maintain high housekeeping and service standards across all areas.
• Align departmental objectives with key resort performance indicators including LQA, ReviewPro (GRI & NPS), CPOR, and guest satisfaction targets.
• Drive continuous improvement initiatives to enhance operational efficiency and guest experience.
• Develop long-term departmental plans including annual deep cleaning, preventive maintenance support, refurbishment planning, and operational improvement programs.
• Plan manpower structure, staffing strategy, and succession planning to support business demands and seasonal trends.
• Participate in renovation, refurbishment, and FF&E improvement projects related to guestrooms and public areas...