Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

First line of support for business users, ensuring timely resolution of system-related issues, queries, and requests. This role acts as a central coordination point between business teams and technical support, facilitating smooth communication, issue tracking, and escalation where necessary.

Roles & Responsibilities:

1. Finance Business Support (Coupa, Oracle, SmartStream):

Act as Single Point of Contact (SPOC) for business users across finance systems.

Log, triage, categorize, and pri...