What the role is: This is an 11-month contract position as an Executive in the CET Academy.
What you will be working on: Your responsibilities will include, but are not limited to, the following:
- Handle incoming enquiries from prospective learners via phone and email, providing accurate information and friendly support, following up on outstanding issues, and ensuring timely resolution of queries to adhere to the service level agreement.
- Assist in lead conversion efforts by engaging with potential learners and guiding them through the enquiries including the application process.
- Support the implementation of customer service procedures, ensuring consistency and adherence to service standards.
- Monitor customer feedback and escalate recurring issues or service gaps to supervisors for resolution.
- Collaborate with team members and other departments to ensure smooth communication and effective problem-solving. ...