About the Role

The client is a semi-luxury e-commerce brand with two physical retail locations and a growing wholesale channel. We're looking for a sharp, proactive Executive Assistant & Customer Experience Specialist to keep the founder's world organised and make sure every customer feels looked after.

This is not a purely reactive inbox role — you'll triage, investigate, draft, and close loops. You'll be the founder's right hand: managing email across customer service and wholesale channels, flagging priority action items, and helping the business run smoothly day-to-day.

What You'll Do Executive Assistant Monitor and manage the founder's email inbox; triage and prioritise daily action items Draft email responses and compile a daily review list for founder approval before sending Monitor the wholesale inbox and draft outreach/responses for wholesale leads and partnerships Manage calendar, schedule calls, and coordinate follow-ups Help keep the founder organised, foc...