Event Support Specialist

Reports To: Operations Supervisor

Job Summary:

+ The Event Support Specialist is responsible for providing event support assistance for all inbound inquiries. They handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.

Accountabilities

+ Respond quickly and efficiently to customer queries via chat, e-mail and / or phone

+ Proactively seek out information about each show to be able to provide accurate information to customers

+ Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice

+ Ensure all communication, written or verbal is clear, concise, polite and informative

+ Provide ad-hoc support to show teams

+ Take ownership of queries from s...