Location

Wellington, New Zealand

Role Title

Onsite AV & Infrastructure Support Technician (Resident & Dispatch Models)

Service Type

Global Onsite & Dispatch Support / On call basis

Supplier Type

Managed Services / Field Support Provider

Experience

3+ years

Role Overview

The Supplier shall provide qualified Onsite Audio Visual (AV), End-User Computing, and Infrastructure Support Technicians to support Client office locations worldwide. Services are delivered through two onsite delivery models:

• Resident Backfill Technicians – Dedicated to a specific Client site on a daily basis.
• Dispatch Technicians – Deployed to Client sites on demand based on ticketed requests.

Both models extend first-level onsite support for activities that cannot be resolved remotely by the Global Helpdesk or AV Link Service Desk.

Tools & Equipment Requirements