Overview 

We are seeking a customer-focused EUC Support Engineer to provide end-user computing (EUC) and deskside support services in a dynamic enterprise environment. The role will focus on supporting Windows environments, Microsoft O365 applications, hardware troubleshooting, and VIP/Concierge support while ensuring high-quality user experience and timely issue resolution.

The ideal candidate should have strong communication skills in both English and Chinese, hands-on technical troubleshooting experience, and a customer-centric mindset.

Key Responsibilities

• Provide deskside and end-user support for Windows 10 & 11 operating systems and Microsoft O365 applications.
• Troubleshoot and resolve desktop, laptop, hardware, and software-related issues.
• Support installation, configuration, and maintenance of end-user devices and pe...