Key Responsibilities

Service Operations Management

• Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms.
• Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
• Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.

Service Channel Management

• Manage and optimize service channels, including online channels (official website, social media platforms, online customer service, and remote technical support) and offline channels (2B/2C on-site repair, postal-repair).
• Monitor and analyze the performance of service channels, develop improvement measures, and enhance user coverage and service quality.

Data Analysis and Reporting

• Collect and analyze data related to online and offline service...