Description

& SummaryWe are seeking experienced ITSM / IT Governance professionals to support the design, implementation, and optimization of IT service management frameworks and governance models. The ideal candidate will bring deep expertise in ITIL practices, IT operating models, and strategic IT alignment, with a strong understanding of compliance and standards such as ISO/IEC 20000 and ISO/IEC 27001.Key Responsibilities:

Assess and enhance existing ITSM processes and governance structures

Design and implement IT operating models aligned with business strategy

Lead or support ITSM tool implementations and process automation

Align ITSM practices with ITIL framework and ISO standards

Develop policies, procedures, and performance metrics (SLA, KPI, KRI)

Collaborate with stakeholders across IT, Risk, Compliance, and Business units

Required Qualifications:

ITIL v4 Certification (Foundation or hig...