Elevate customer service in a managerial role at ICBC as the Estimating Services Manager in Current Westminster, BC. Oversee a remote team while focusing on claims management and operational excellence.
In this hybrid position, you will lead the Remote Estimating Support Assistants to manage claims risks and enhance performance standards. Your leadership will guide a material damage team, develop talent, and ensure efficient delivery of ICBC services. You'll also communicate unit objectives effectively and engage with various locations to drive improvement in claim processes.
Key Responsibilities:
• Manage daily operations of the estimations team
• Communicate unit objectives and corporate goals clearly
• Provide leadership and ensure productivity quality
• Implement business plans while controlling expenses
• Develop relationships for better industry negotiations
Requirements:
• Knowledge of vehicle repair theories and practices
• Required experience in t...