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Especialista en Experiencia del Cliente

Skala | estado de méxico, Mexico | Posted June 14, 2026

Position Overview

Advanced English required

Are you passionate about guiding customers from day one and making a real impact on their initial SaaS experience? This opportunity is for you.

We are looking for a Trial Experience Specialist to become a trusted partner for users during their trial period—providing consultative guidance, understanding their business goals, and helping them unlock maximum value from the platform from the very beginning.

What you’ll do:
  • Identify, engage, and nurture new customer relationships during the trial period
  • Understand customer needs and align solutions with their business goals
  • Provide consultative trial support to maximize conversion from trial to paid customers
  • Clearly communicate and demonstrate the value proposition of a SaaS platform (Capture, Nurture & Close)
  • Engage with customers via Zoom, phone, SMS, email, and other digital channels
  • Collaborate with cross...

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