Position Summary

The eServices Specialist position is responsible for providing a positive member experience, primarily through written communication, that leads to increased product service and utilization. The eServices Specialist position will introduce and recommend new products and services while simultaneously processing member account transactions over Live Chat, Message Center, and phone. This position is responsible for reviewing and elevating the overall financial wellbeing of the membership by optimizing the most appropriate solutions.

This position requires the ability to work varied hours between 7:00 and 7:15 Monday-Friday and 8:45 and 5:00 on rotating Saturdays and various holidays.

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes t...