## Episode Experience Manager – Care & Assisted Service (CAS) - MPOApplylocations: TD Taguigtime type: Full timeposted on: Posted Todayjob requisition id: R At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**The Episode Experience Manager for Multi-Product Ownership is responsible for shaping and improving the end-to-end care and assisted service experience for customers who own both Mobile and Broadband products. This role ensures that multi-product customers receive clear, consistent, and connected support across human-assisted channels, including Stores, Hotlines, and other frontline touchpoints. The role maps customer journeys across Mobile and Broadband service interactions, defines experience blueprints, identifies front-stage and back-stage friction points, and clarifies service standards and ope...