Senior Enterprise Customer Success Manager
£78,000 - £83,000 | UK Remote | Permanent
 
We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.
 
This is an opportunity to take ownership of a portfolio of some of the company's largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success.
 
Responsibilities

Manage a portfolio of approximately 50 strategic enterprise customers, ensuring high levels of engagement, adoption and satisfaction.
Own the customer lifecycle from onboarding through to renewal, delivering a seamless customer experience.
Lead renewal discussions and commercial negotiations to maximise cust...