Key Responsibilities
Field Support & Training
Provide on-site technical support for SMS/RMS products within Singapore and the Southeast Asia (SEA) region, ensuring timely and effective service for both academic and industrial customers. Perform equipment installations, user training, and commissioning to ensure customers can operate the equipment effectively and independently. Collaborate with Sales and PASS team to address customer-specific needs during installations and training
Technical Troubleshooting & Maintenance
Diagnose and resolve technical issues promptly to minimize customer downtime and maintain equipment reliability. Conduct regular maintenance, calibration, and repair services to ensure optimal performance and extend the lifespan of SMS products. Utilize advanced diagnostic tools and techniques to identify root causes of recurring issues and implement long-term solutions.
Mobile X and CRM Administrative Task
Submit CCT tickets for all service-related jo...