Overview

Ensure stable and efficient operation of mobile service platform systems by performing daily operations, maintenance, troubleshooting, and supporting system upgrades. The role ensures high service availability and quality for voice and packet services.

Responsibilities

• Perform daily operations and first-level maintenance of ground systems (hardware and software).
• Monitor system performance, analyze reports, and identify anomalies.
• Investigate and resolve faults in voice and packet networks, including Packet and Voice Gateways.
• Escalate complex issues to vendors and follow through to resolution.
• Support system upgrades, installation, testing (RTB and live), and commissioning of new systems.
• Coordinate with vendors and internal teams (Technology, Operations, Customer Care).
• Generate daily, weekly, and monthly reports and maintain system records and inventory.
• Perform pre...