Role summary

As an Engineer of IT Operations, you will take a lead role in designing, implementing, and managing the company’s IT infrastructure across multiple regions. You will serve as a primary escalation point for complex technical challenges, providing advanced second and third-line (L2/L3) support within the IT Operations team. In this role, you will not only ensure the stability and security of our core IT services but also mentor junior team members and be part of key IT projects. A critical aspect of this position involves providing regional technical support and expertise to teams in other countries, ensuring consistent IT standards and operational excellence across our international sites.

The following experience is relevant to us

IT Support & Troubleshooting:

• Provide second-line (L2) technical support for hardware, software, and network issues ac...