Job Description

1. Work in the shift working (24x7)

2. First diagnostic problem and do first troubleshooting of enterprise solutions;

- EDS (MPLS, SD-WAN, 5G)

- ICT (Cloud, Firewall)

- Mobile services (M2M, SMS)

3.To be ticket owner who do proactive update progress incident to customer within OLA time

4.To ensure service of customer are normal after incident restoration

Recruiter