**About us**

**Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.**

**This role is ideal for an engineer with hands-on Genesys Cloud CX experience and exposure to full stack or front-end development.**

**We are looking for an** **L4 Engineer** **with** **2–3 years of experience** **in Genesys Cloud CX and contact center engineering. The role requires hands-on experience with** **Genesys Cloud CX Architect flows, IVR configuration, SIP, telephony trunks, call routing, and API integrations** **.**
**Responsibilities**

**Design, configure, and support** **Genesys Cloud CX Architect flows** **, including IVR menus, call routing, prompts, queues, transfers, and error handling.**

**Support** **telephony configurations** **including SIP, trunks, DID/DNIS, ANI, and call flow troubleshooting.**

**Debug Genesys Cloud CX, telephony, A...