Our Client, a Health Insurance company, is looking for an End user Support Specialist III for their Detroit, MI location.

 

Responsibilities:

• Work with team leaders or senior team members to understand user’s client technology requirements, document requirements


• Provide input during project/task planning efforts with team members


• Provide feedback on new software performance and testing


• Participating in Level 2 issue assessment and resolution of problems


• Diagnoses and resolve client mobile device hardware and software issues


• Create temporary solutions until permanent solutions can be implemented


• Provide technical support to meetings that include video conferencing


• Document solutions to common problems and responses


• Provide feedback on the development procedures based on established policies related to Business Continuity & Disaster ...