Job Summary:

The Employee and Labor Relations Manager is responsible for managing employee relations strategies and labor compliance within a captive service center environment. This role partners closely with operations, HR, and global stakeholders to ensure a fair, compliant, and employee-centric workplace while supporting high-volume operations, shift-based workforces, and service delivery goals.

Key Responsibilities:

Employee Relations Management

• Lead end-to-end handling of employee relations cases including investigations, grievances, disciplinary actions, and conflict resolution.
• Provide timely and practical guidance to operations leaders on performance management, misconduct, and employee concerns.
• Ensure consistent and fair application of company policies across departments and shifts.
• Identify trends from ER cases and recommend proactive intervention...