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Elevate your expertise in dispute resolution as an EDR Specialist within our D2C Operations team. You will act as a key point of contact for external bodies like AFCA and the OAIC, conducting forensic investigations to resolve complex consumer disputes while defending Equifax’s position through technical and legally-robust submissions.

What you’ll do

• Manage a diverse caseload of escalated consumer complaints, including credit file and product disputes, through forensic investigation and data review.

• Prepare clear, fact-based written submissions for AFCA and the OAIC that demonstrate our adherence to the Credit Reporting Code.

• Drive the end-to-end ma...