Provide expert technical support and troubleshooting for internal teams and external clients. 

Monitor system performance and proactively identify and remediate issues to ensure optimal uptime. 

Maintain secure, reliable, and up‑to‑date hardware and software environments. 

Lead and execute day‑to‑day IT operations related to Edge infrastructure. 

Document troubleshooting procedures, operational workflows, and maintenance activities to ensure consistency and knowledge sharing. 

Collaborate with vendors and internal stakeholders to plan, coordinate, and implement updates and enhancements. 

Enforce security standards and compliance requirements across all supported systems. 

Ensure alignment with company policies, operational frameworks, and industry best practices.