About The Role

The Ecommerce Product Support Manager will play a key role in ensuring that GSF’s extensive product range is fully supported from both a technical and customer perspective. You’ll be responsible for providing expert product knowledge, technical assistance, and issue resolution to internal teams, suppliers, and customers. You will act as the link between the product, sales, and supplier teams — ensuring the right information and support are available to deliver a first-class customer experience.

Key Responsibilities

• Supplier Liaison: Work closely with suppliers and manufacturers to resolve quality, product data and stock feed issues.
• Data & Reporting: Monitor product performance, customer feedback, and technical trends to identify improvement opportunities.
• Cross-Functional Collaboration: Support the product, procurement, and marketing teams with accurate technical data, product launches, and cataloguing informat...