Plan and execute campaigns, product launches on brand website and marketplaces to achieve target, profitability and brand exposure
Work closely with digital marketing team on implementation
Establish and maintain strong relationships with marketplaces, logistic providers and other service providers that support the online business
Assist in strategizing negotiation efforts with partners
Review partner performance periodically and provide recommendations for performance improvement
Maintain and ensure that content, including both product description and images, is up-to-date
Ensure smooth daily operations in all aspects of the E-commerce business, from listing to inventory, order, payment, fulfilment and returns/exchanges
Maintain high standards of customer service for online customers
Respond to customer inquiries, resolve issues promptly, and escalate when necessary
Provide weekly and monthly campaign reports with actionable insights to optimize performance<...