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Essute | dubai, United-Arab-Emirates | Posted June 02, 2026
Position Overview
Responsibilities - Communicate with customers via email and phone to handle inquiries, provide support, and resolve issues in a timely and professional manner.
- Manage operational cases related to logistics, including shipment tracking, delivery issues, and service complaints.
- Enter, update, and correct data in internal systems while preparing reports using Microsoft Excel.
- Analyze customer data and monitor key performance indicators to support operational reporting and decision making.
- Coordinate with internal departments to ensure smooth workflow and continuous process improvement.
- Support sales activities by assisting with customer requests and maintaining strong client relationships.
- Ensure customer satisfaction by responding quickly and handling concerns in a professional and solution oriented manner.
- Identify service gaps and suggest practical improvements to enhance overall customer experience.
- M...