Job Summary

We are looking for an experienced Dynamics 365 Developer  with deep expertise in Customer Service Workspace with Contact Center (CSW)  and Customer Insights – Journeys (CI)  to design, develop, and implement scalable CRM solutions. This role requires hands-on experience in configuring and customizing CSW components such as Voice and Chat channel setup, Workstreams , Session templates , Agent Scripts and Macros , as well as CI components such as Real-time marketing journeys , Segments , Email Templates, Compliance profiles, Event Management  and in general integrations, and Power Platform tools . The consultant will be responsible for delivering high-quality solutions in collaboration with technical and business teams. This position involves hands-...