Dynamics 365 Customer Service & Contact Center Architect

**Job Description:**

**Dynamics 365 CCaaS & Copilot Studio Architect**

**Location:** New York, NY | Atlanta, GA | Chicago, IL
**Employment Type:** Full‑time
**Work Authorization:** Must be legally authorized to work in the United States without current or future employer sponsorship. Capgemini is unable to provide visa sponsorship for this position.

**Role Overview**

Capgemini is seeking a **Dynamics 365 CCaaS & Copilot Studio Architect** to lead the **end‑to‑end architecture, design, and technical governance** of enterprise‑scale contact center and customer experience (CX) solutions built on the Microsoft ecosystem.

This role is responsible for translating business and CX requirements into **secure, scalable, and highly available CCaaS architectures** , while providing hands‑on architectural leadership across solution design, integrations, AI enablement, and deplo...