The Duty Manager is responsible for overseeing the day-to-day hotel operations during assigned shifts, ensuring exceptional guest service, operational efficiency, and compliance with hotel standards. The position serves as the primary point of contact for guest concerns, operational issues, and emergency situations, while coordinating with all departments to ensure a seamless guest experience.

Key Duties and Responsibilities

Operations Management

• Oversee the overall hotel operation during assigned shifts, including Front Office, Housekeeping, Security, Engineering, and Food & Beverage operations.
• Ensure all departments maintain service standards and operational procedures in accordance with hotel policies.
• Monitor daily hotel activities and address operational concerns promptly and effectively.
• Conduct regular inspections of public areas, guest facilities, and operational outlets to ensure cleanli...