Job Responsibilities:
1. Responsible for the operations of Front Office functions i.e. Reception, Concierge, Communications & Club Lounge
2. Handles all guest complaints/feedback in a professional manner
3. Follow up on guest complaints efficiently and take corrective action
4. Provides on-site support to guests' needs and queries
5. Report in the Occurrence log with all relevant information for Management to review
6. Updates guests' preferences and history diligently for reference and follow-ups
7. Oversee and supervises guest arrivals and departures with the front office team
8. Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
9. To welcome VIPs in the absence of Senior Management when required
10. Ensures all reception and cashiering procedures are performed in accordance with established standards and procedures of the hotel
11. Attends daily internal operations meeting
12. Conducts regular...