Main Duties & Responsibilities

• To be compliant with company policies and procedures.
• To maintain discipline within the department and follow disciplinary and grievance procedures as and when required.
• To be responsible for the welfare and motivation of the staff.
• To conduct performance appraisals for all relevant staff as and when required and appointed by the Front Office Manager.
• To log all operational incidents that may affect the business or have an impact on guest service in the Duty Managers’ Log and ensure appropriate follow-up on all incidents as well as keeping the EPC team informed.
• To attend to any guest problems brought to your attention either directly or through the reception team or other Heads of Department and to deal with problems arising out of guest stays and to assure follow up and completion.

Benefits

In return for your hard work and dedication we offer you:

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