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Duty Manager, Customer Care

Piedmont Airlines | Phoenix, United States | Posted June 24, 2026

Position Overview

_We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow._

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Duty Manager, Customer Care in our Ground Handling Department _._ The primary responsibility of the position is overseeing the daily completion of above-the-wing functions for all units. These functions include assisting passengers with boarding the aircraft and operating equipment. The successful candidate will have previous airline management experience and working knowledge of Airport Operations Area (AOA) environments. This position will report to the Department Manager, Customer Care.

**Essential Duties:**

+ Keep company goals and customer expectations in mind when overseein...

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