Mercier Consultancy is actively seeking a Dutch Speaking Customer Support Representative for our Food Delivery Service Department! In this essential role, you will be the voice of our company, helping Dutch-speaking customers with inquiries and issues related to their food delivery experiences. Your support will be key in ensuring that our customers enjoy a seamless and satisfying service.

If you have a passion for customer service and a love for food, this position could be perfect for you! You will be part of a collaborative team dedicated to delivering top-notch support while maintaining a friendly and positive atmosphere.

Responsibilities

• Provide customer support in Dutch through phone, email, and chat
• Assist customers with inquiries regarding orders, delivery times, and menu options
• Document customer interactions accurately in our support system
• Collaborate with the logistics and restaurant teams to resolve customer issues