Mercier Consultancy MD is seeking a Dutch Speaking Customer Agent to work remotely from Greece, supporting Proximus, a leading telecommunications company. This role is ideal for individuals fluent in Dutch who are enthusiastic about delivering excellent customer service in the telecom sector. As a Customer Agent, you will assist Dutch-speaking customers with their inquiries and issues related to Proximus services, ensuring a smooth and professional customer experience.

Key Responsibilities

• Provide exceptional customer support in Dutch across phone, email, and chat channels.
• Assist customers with inquiries about telecom products, services, billing, and technical support.
• Resolve customer complaints and issues promptly and effectively.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to improve customer satisfaction and service quality.
• Stay informed about Proximus...